Daniel G. Articles

It is normal for some products to have manufacturing defects especially in mass production of commodity products. Such products should have generous return policies for the end consumer.  Goods …

A help desk system is software that has been designed to take in requests from users/customers of the company’s products and services.  Internally it can be used to log customer support …

A warranty is a promise by a manufacturer that a certain product is free from defects and that it will perform optimally as required.  A guarantee, though similar to a warranty, is an assurance …

Organizations around the world require skilled labor.  As employees are the driving force behind the success of any organization it is important for every human resources department to identify …

The sales funnel is a visual representation of the sales process.  The sales process is like a funnel where the top is wide and the bottom is narrow.  At the very top you have many …

Supply chain management (SCM) is where companies are able to manage their entire supplier network as one entity.  Starting with managing the companies that procure their raw materials and up …

Lead management is a set of processes designed for acquiring new potential customers for a business. This is done through marketing campaigns that are used to bring on board new customers for the …