• Insight
     -  Daniel G.
    November 25, 2013

    A warranty is a promise by a manufacturer that a certain product is free from defects and that it will perform optimally as required.  A guarantee, though similar to a warranty, is an assurance …

  • Insight
     -  Daniel G.
    November 26, 2013

    The sales funnel is a visual representation of the sales process.  The sales process is like a funnel where the top is wide and the bottom is narrow.  At the very top you have many …

  • Insight
     -  Daniel G.
    November 29, 2013

    Supply chain management (SCM) is where companies are able to manage their entire supplier network as one entity.  Starting with managing the companies that procure their raw materials and up …

  • Insight
     -  Daniel G.
    November 26, 2013

    Vendors play a key role in the success of your business.  Without proper coordination and mutual understanding between you and the vendors, your business can be negatively affected.  A well …

  • Insight
     -  Daniel G.
    November 26, 2013

    Acquiring new subscribers for your product or service can be expensive.  To maximize this initial investment it is critical that they stay as a customer for as long as possible.  Many times …

  • Insight
     -  Daniel G.
    December 01, 2013

    Lead management is a set of processes designed for acquiring new potential customers for a business. This is done through marketing campaigns that are used to bring on board new customers for the …

  • Insight
     -  Daniel G.
    November 25, 2013

    A help desk system is software that has been designed to take in requests from users/customers of the company’s products and services.  Internally it can be used to log customer support …