• Insight
     -  Richard F.
    June 13, 2015

    Your net promoter score is a relative reflection of the extent to which your customers say they are likely to recommend you to other people. It is a crude indicator, and is more suitable for internal …

  • Insight
     -  Ramu I.
    July 25, 2015

    Some people may regard sales forecasting as futile because it is so difficult to make predictions about the future. It may be tempting to regard it as a work of art and this is true in large measure. …

  • Case Study
     -  Richard F.
    March 31, 2015

    W&O Supply is America’s largest provider of marine pipes, and supplies these to customers that include cruise lines, the navy, commercial shipping companies and offshore rigs in the U.S., …

  • Case Study
     -  Richard F.
    March 06, 2015

    At the mention of the Royal Academy of Arts founded in 1798 in London, most of us have visions of curators shuffling around in carpet slippers while gallery attendants converse in whispers. Of …

  • Insight
     -  Anand S.
    February 17, 2016

    Markets have become deeply customer focused. Manufacturing and shipping products is only half the job. An equal half lies in warranty management and services throughout the product’s lifetime. & …

  • Insight
     -  Richard F.
    March 13, 2015

    The world of business is alive with tips for connecting with new customers through the power of SEO, social media and other marketing strategies. We go out of our way to lure them in with discounts …

  • Insight
     -  Ramu I.
    February 15, 2015

    If your company is focused on growth, one of the most important factors in ensuring success is the productivity of your field sales force. Getting the most out of them is absolutely essential to …