• Insight
     -  Daniel G.
    November 25, 2013

    A warranty is a promise by a manufacturer that a certain product is free from defects and that it will perform optimally as required.  A guarantee, though similar to a warranty, is an assurance …

  • Insight
     -  Anand S.
    February 17, 2016

    Markets have become deeply customer focused. Manufacturing and shipping products is only half the job. An equal half lies in warranty management and services throughout the product’s lifetime. & …

  • Insight
     -  Dimitrios Matsoulis
    December 12, 2015

    We want our manufacturing plants to run as close to capacity as possible. Temporary operation inefficiencies aside, the idea of keeping all of our production assets busy is the end goal of every …

  • Insight
     -  Dimitrios Matsoulis
    July 25, 2015

    Manufacturing and supply chain activities are almost never as perfect as non-manufacturing outsiders assume. A software bug or a machine breakdown have the potential to bring whole factories or …

  • Insight
     -  Jennifer H.
    June 16, 2014

    Customer satisfaction has never been more important than it is in our digitally advanced societies. Have you ever wondered why this is so? The answer can be put into two words: customer reviews. This …

  • Case Study
     -  Richard F.
    March 23, 2016

    Having significant market share most likely means you offer a quality product. Nothing on the design side needs to change; customers flock to you because they know what you're selling is worth every …

  • Insight
     -  Rasel T.
    August 20, 2014

    Refurbished products are products that were returned to the seller or manufacturer for some reason. They were then fixed and have regained their functionality as they should have been originally. …