• Insight
     -  Daniel G.
    November 25, 2013

    A warranty is a promise by a manufacturer that a certain product is free from defects and that it will perform optimally as required.  A guarantee, though similar to a warranty, is an assurance …

  • Case Study
     -  Ramu I.
    March 07, 2015

    With the boom in online sales and an increasing volume of sales returns, customers are, more than ever, regarding easy returns as an important benefit which influences their online purchasing …

  • Insight
     -  Anand S.
    February 17, 2016

    Markets have become deeply customer focused. Manufacturing and shipping products is only half the job. An equal half lies in warranty management and services throughout the product’s lifetime. & …

  • Insight
     -  Rasel T.
    August 02, 2014

    Every manufacturing company follows strict procedures in developing its own products. They manufacture products using raw materials, outsourced components, and equipment. There may be different …

  • Insight
     -  Dimitrios Matsoulis
    February 26, 2015

    The human versus machine debate in industry has been active since the industrial revolution. It is even more intense now that we live IT, robotic and automation revolutions happening all at the same …

  • Insight
     -  Rasel T.
    July 26, 2014

    Supply chain management involves managing the entire supply chain from raw material suppliers to manufacturers to wholesalers to retailers and finally to end consumers. The main goal of supply chain …

  • Insight
     -  Jennifer H.
    June 16, 2014

    Customer satisfaction has never been more important than it is in our digitally advanced societies. Have you ever wondered why this is so? The answer can be put into two words: customer reviews. This …